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Home > Refund Policy

Refund Policy

Last Updated: 23rd March 2021
If you’re looking to return your order, we're happy to help! We offer returns within 30 days of receiving your order, return postage at the buyer’s cost. You can return your product provided it is in its original packaging and in a resalable condition for a refund processed to the original payment method.
 
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must be returned in original packaging and in resalable condition
Returned items must have no visible signs of wear or use
 
Before returning the item to us we advise that you contact our Service Team as they may be able to offer an alternative solution. You are welcome to return the order to the address at the bottom of the page. Please include a note in the returned order with your order details, i.e. order number and delivery postcode:
 
Including order details in your return will help speed up the refund process. Once we have received your returned item a refund will be processed within 5 working days.

Customers are required to cover the return postage cost unless the item is faulty or not in expected condition.

Unless the returned item is tracked, we will not be able to refund the cost of any lost items.